Cancellation/Refund PolicY
Standard Amendment/Cancellation/Refund Policy
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within 1-2 business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.
Trip payments will be refunded as a travel credit; NOT CASH. The amount of the refund is subject to the policy of all vendors used for said trip to include but not limited to airlines, hotels, transportation, and tours. Please note that when using travel credits the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
How to Cancel a Reservation
We will process your cancellation/refund credit request within 1-7 business days. We will NOT acknowledge any verbal / over-the-phone or voice mail requests. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will only accept email cancellations if they have a complete, signed, and attached Cancellation Request Form.
Amendment Fees:
Any changes made to a reservation after successfully submitting the order will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within 1-2 business days. The following constitute as an amendment to a tour:
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within 1-2 business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.
- Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
- Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
- Any refunds based on extenuating circumstances such as death of the traveler or immediate family member will be considered on a case by case basis when accompanied by necessary documentation.
- All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
- No refund will be given for any portion of the tour unused by the traveler after tour departure regardless of circumstances.
- Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
- Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Trip payments will be refunded as a travel credit; NOT CASH. The amount of the refund is subject to the policy of all vendors used for said trip to include but not limited to airlines, hotels, transportation, and tours. Please note that when using travel credits the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
How to Cancel a Reservation
We will process your cancellation/refund credit request within 1-7 business days. We will NOT acknowledge any verbal / over-the-phone or voice mail requests. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will only accept email cancellations if they have a complete, signed, and attached Cancellation Request Form.
- Cancellation must be made by filling out and signing the DC Global Travel Cancellation Request Form. Please explain why you are requesting a cancellation. If necessary you can download the Cancellation Request Form from our website at www.dcglobaltravel.com.
- Contact Email: [email protected]
Amendment Fees:
Any changes made to a reservation after successfully submitting the order will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within 1-2 business days. The following constitute as an amendment to a tour:
- Changing of the departure date
- Changing of the pick up time or location
- Changing of the tour
- Changing of the guest name
- Changing of the itinerary
- Removing a guest
- Adding a guest
- Replacing a guest
- The $30.00 amendment fee is the minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.
- To cancel a passenger from a reservation with promotional discount will be credited minus the promotion amount.